PEF Services obtains high Net Promoter Score rating for its fund administration services, indicates overwhelming client satisfaction
WEST ORANGE, NJ (July 17, 2018)—PEF Services, a leading fund administrator for alternative investment managers, today announced that it earned an outstanding Net Promoter Score® (NPS) of 71 on its 2018 survey to PEF’s fund administration services clients. An NPS score of 70 or more is considered by industry experts to be “world class” and an indicator of overwhelming client satisfaction.
The Net Promoter Score is a highly regarded metric that measures overall customer experience and loyalty through the willingness of customers to recommend a company’s products or services to others. The survey asks just one question: How likely is it that you would recommend PEF Services to a friend or colleague? Clients are asked to answer this question using a 0-10 scale. Respondents are then grouped as Detractors [0-6], Passives [7-8] or Promoters [9-10.] This standardized measure allows for apples-to-apples comparisons within and across industries and is used by companies to evaluate deeper measures of customer service and retention.
“Serving our clients is our number one priority and their experience is at the heart of all we do,” said Beth Manzi, Chief Operating Officer of PEF Services. ”We are pleased that we received a score of 71, as it places PEF Services in the list of top customer-centric companies in our industry.”
PEF Services is nationally recognized as one of the top boutique fund administrators and back-office specialists for both General Partners and Limited Partners in the alternative asset space. The Firm’s services include fund accounting, financial reporting, maintenance of investor capital accounts and distribution waterfall, capital call and distribution processing, audit and tax return support and coordinated fulfillment of all investor deliverables through our proprietary investor portal.
“Our high NPS score is a significant achievement and one for which we are very proud,” said Anne Anquillare, Chief Executive Officer and President of PEF Services. “Only a handful of private equity fund administrators make their NPS score public. While not widely shared, this is a critical benchmark in our industry.”
About PEF Services LLC
PEF Services provides high-value, high-touch Fund Administration solutions supported by senior professionals with extensive experience in alternative investments. PEF has a 15-year track record of delivering cost-effective solutions to Funds and General Partnerships, including Buyout, Venture, Real Estate, Special Purpose Vehicles, Mezzanine, Credit, SBIC, and Fund of Funds. The firm’s LP Administration Solutions Group (LPAS) focuses solely on meeting the unique administration and data needs of limited partners investing in illiquid alternative assets. In partnering with PEF, firms increase operational efficiency, reduce and control operating costs, improve focus on core capabilities, and gain access to experts in private capital back office operations. For more information please visit www.pefservices.com.