People, processes, and technology

A transparent, accessible service model

Our high-touch, responsive service model is founded on three key elements. We start by leading you through an onboarding process that has been refined over a period of nearly 15 years to maximize efficiency, ease, and transparency. Next, we assemble a hand-picked team that gives you access to senior-level expertise at all times. And, we support the engagement with a mix of proprietary and industry-standard technologies that deliver a new level of visibility and analytic insight into your portfolio. Our approach to fund administration combines exceptional teams, proven processes, and industry-leading technology.

Smooth onboarding processes

We have successfully transitioned hundreds of clients to outsourced back office fund administration services with a thorough and clearly defined onboarding process. Each client engagement is customized to maximize efficiency and value and minimize the unexpected. Before the work begins, we prepare a customized Service Level Agreement (SLA) outlining the services, scope, reporting requirements, and all other important deliverables. We also provide a comprehensive review of your legal and financial files to ensure consistency and best practices will be applied from day one.

An Extended Team of Experts

As a PEF client, you are assigned a permanent, dedicated client services manager who leads an extended team of accountants, compliance experts, and technical specialists. By providing you with a single point of contact, we ensure continuity, control, and full accountability for your operational success. At the same time, we ensure you have access to the range of expertise you need to address any back-office challenge.

Powerful, flexible technology

For more than 15 years, PEF has been at the forefront of fund administration technology. Combining our world-class services and technology we help General Partners and Limited Partners of every size and investment strategy to minimize costs, elevate service levels, streamline operations and achieve sustainable growth.

One of the first to recognize the potential of automation and analytics in streamlining administrative processes and delivering greater insight and transparency, we continue to make technology a priority today. Our clients benefit from a mix of proprietary technologies and industry-standard platforms, resulting in a system that is powerful, flexible, and purpose-built for private fund financial reporting, investor communications, and data management.

Fund Accounting Platform

PEF leverages Investran as its core fund accounting platform to process portfolio and partnership transactions, maintain general ledger and investor capital accounts, and track investor data for each client. By leveraging Investran, PEF ensures the efficient and timely processing of all client accounting information.

Investor Portal

PEF’s proprietary Investor Library is a secure online document management system that enables funds to communicate with investors and house documents including capital calls, distributions, financial statements, K-1s and other general correspondence. PEF’s investor services team works to upload documents to each client’s workspace, as well as maintain login access and user information for all investors and other users.

PEFOnline Reporting Portal

PEFOnline is a proprietary client self-service portal that streamlines and organizes information for quarterly and annual reports, as well as for information related to portfolio companies, investment transactions and securities for internal analysis and external reviews, reports, and audits. This robust tool offers easy navigation along with online dashboards and customizable reports designed for fund managers, auditors, tax preparers, investors, SBA, and other regulatory agencies.

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